×

How to request information

1 Click on Free Quote
2 Fill out brief form.
3 Await a response

If you have technical problems, please contact us email to support@leansupplysolutions.com . Thank you!

SUPPORT HOURS

Mon-Fri 9:00AM - 6:00PM
QUESTIONS? CALL: 866-924-5777
  • SUPPORT

Lean Supply Solutions - Innovative Supply Chain Solutions

Lean Supply Solutions - Innovative Supply Chain Solutions

INNOVATIVE SUPPLYCHAIN SOLUTIONS.

T: 416-748-8982
Email: info@leansupplysolutions.com

Lean Supply Solutions.
3130 Caravelle Dr Mississauga, Ontario L4V 1K9 Canada

Open in Google Maps
  • HOME
  • ABOUT US
    • WHY US
    • TEAM
  • SERVICES
    • LOGISTICS
      • Fulfillment
      • Retail Distribution
      • Supply Chain Management
      • Transportation & Delivery
    • LEAN VALUE-ADD
      • Repackaging & Packaging in Supply Chains
      • Product Rework and Repair
      • Material Screening and Selection
      • Supply Chain Cost Containment
      • Lean Consulting
    • INDUSTRIES WE SERVE
      • RETAIL
      • AUTOMOTIVE
      • ELECTRONICS
      • Food Industry
      • FASHION
  • TECHNOLOGY
    • PLATFORM
    • SUPPLY CHAIN VISIBILITY
    • ECOMMERCE INTEGRATION
    • ERP INTEGRATION
    • TRANSPORTATION INTEGRATION
  • LOCATIONS
    • Toronto, ON
    • Vancouver, BC
    • Markham, ON
    • Mississauga, ON
    • Atlanta, GA
    • Redlands, CA
    • Liverpool, UK
  • CORPORATE
    • HISTORY
    • ARTICLES & BLOGS
    • NEWS
  • CONTACT US
    • HR Opportunities
FREEQUOTE
  • Home
  • Blogs
  • Blog
  • Using Logistical Efficiency to Improve the Customer Experience
May 7, 2025

Using Logistical Efficiency to Improve the Customer Experience

Using Logistical Efficiency to Improve the Customer Experience

by Tom K / Thursday, 10 November 2016 / Published in Blog

For any business, but especially e-commerce ones, your longevity is going to be determined not just by how many customers you attract but by how many you are able to convert into regular, loyal patrons. Logistics management and logistics efficiency can both play an important role in this task, primarily because of how central the shipping experience is to the e-commerce customer. The delivery is the most direct form of interaction between an e-commerce business and the customer after all, so it makes sense that logistic performance would have a lasting impact on their goodwill and willingness to buy from you again. Here are some things to keep in mind when looking to see if your logistics strategy can give a good customer experience.

Be Specific and Be Transparent

Be direct and clear about what your shipping options are, their terms and conditions, and any associated costs. This is not the time or place to try some marketing twists and make customers sort out the difference between “Light Speed,” “Quick Speed,” and “High Speed” delivery. Be concise and to the point and ideally your page should be able to give an estimated delivery date for each option you have available. Clearly lay out how much each shipping option costs, as well as any conditions you may have for free or reduced shipping costs. This also applies to any reverse logistics services or logistics strategy you may have—make sure terms and conditions for returns are clearly laid out and understandable.

Once the order is placed and the shipping process has begun, customers will appreciate being kept updated on its progress. Any effective supply chain service will have a way of tracking your shipments, ideally in real time, and letting customers have access to this information for their orders can go a long way to improving their experience. People don’t like unknowns and the piece of mind these trackers can bring should not be underestimated.

Use a Good Information Management System

An information management system is any software that helps you coordinate and/or monitor supply chain activities, warehouse inventory levels, order tracking, customer orders, and so on. An integrated information management system enhances logistical efficiency by providing a central hub through will all information flows and can be accessed. On the customer end of things, a good information system means that your website will have up-to-date stock counts, be able to process orders faster, and can help keep customers informed on the status of their deliveries.

Automate Your Communications

Automating your communications technology is a basic step that helps streamline and speed up the order fulfillment process. Being able to relay orders between departments, inform customers of the status of their order or any delays, and otherwise take actions without requiring manual sign-off or initiation can be a huge enhancement to logistical efficiency. Naturally, there will be some processes that can’t or shouldn’t be strictly automated, but if there are ever any tasks that are simply “take info from point A and give it to person B” then you’ve got a great candidate for automation.

Maximize Your Storage Space

Your storage space should ideally have a “Goldilocks” relationship with your inventory needs—not too big, not too small, but just right. Being unable to store enough inventory to regularly meet customer demand only leads to shortages, delays, and lost opportunities to enhance the customer experience. Engaging in a warehousing solution or third-party partnership that lets you expand your inventory as needed is an effective form of logistics management that is worth consideration by any ecommerce business.

Look to Lean Supply Solutions for Logistically Efficient Order Fulfillment Services

Lean Supply Solutions is a third-party order fulfillment company in Toronto whose operations are based around the Lean Methodology, a proven philosophy focused on eliminating any operations, equipment, or resources that are not capable of adding value to clients’ supply chain. By striving to ensure that the right products are provided to the right customers at the right time, Lean Supply Solutions is able to offer consistent, accurate, and quality results. To learn more about the Lean Methodology, outsourcing to Lean Supply Solutions, or to ask any questions, give us a call at 416-748-8982.

  • Tweet

About Tom K

What you can read next

Techniques for Improving Small Business Supply-Chain Management
Uniquely productize next-generation opportunities
Benefits of Using Distributed Order Management in Retail

Featured Posts

  • Supply Chain Transparency

    Beyond B2B: How Supply Chain Transparency Directly Impacts End-Customer Satisfaction

  • Efficient Supply Chain Management

    Global Trade Tariff Solutions

  • right sized packaging

    How the Right-Sized Packaging Impacts Warehouse Space and Shipping

  • Reverse logistics efficiency

    Lean Supply: Streamlining Your Reverse Logistics for Maximum Efficiency

  • inhouse or outsource fulfillment

    In-House or Outsourced Fulfillment: Which Is Right for You?

Categories

  • Blog
  • Mobile
  • Networking
  • News
  • Technology

Archives

  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • October 2023
  • August 2023
  • June 2023
  • April 2023
  • February 2023
  • December 2022
  • November 2022
  • October 2022
  • August 2022
  • June 2022
  • April 2022
  • March 2022
  • February 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • April 2021
  • March 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • December 2015
  • August 2015

Get in Touch

HQ Corporate Offices
3130 Caravelle Dr, Mississauga
Ontario L4V 1K9

Canada.

T 866-924-5777
F 289-427-5658
Email: info@leansupplysolutions.com

About Us

  • Why Us
  • Team
  • History
  • Blogs
  • News

Services

  • Fulfillment
  • Retail Distribution
  • Supply Chain Management
  • Transportation & Delivery

Industries We Serve

  • Retail Distribution
  • Automotive
  • Food
  • Electronics
  • Fashion
  • GET SOCIAL
Lean Supply Solutions - Innovative Supply Chain Solutions

© 2012-2025 Copyright (c) Lean Supply Solutions Inc. | Privacy Policy

TOP